When do you ship orders? How long will my order take to arrive?
We ship orders every Wednesday morning. Journals are shipped First Class, but you can upgrade to Priority shipping when ordering. Shipping for Priority orders take 2-3 days in the US. Journals of 5 or more are automatically upgraded to Priority.
Do you have any other colors?
What is in the shop is what we have at the moment. I try to debut a few new colors throughout the year though. I usually announce them first on Instagram. Also, each month or so, there will be a limited edition color (only 50 printed!) that I will announce in our newsletter. Sign up here to be the first to know!
Do you offer discounts?
Yes we do! Check within the information for each listing to see the different options and coupon codes. Don’t forget to put these in before finalizing your order! We offer everything from $3 off each journal when ordering 3 or up to $7 off EACH when ordering 300 or more!
Can you send a note or gift wrap an order being shipped as a gift?
We can send a short (1-2 sentence) handwritten note with a gift order. Leave the wording you would like in the notes of your order along with name of the gifter and giftee. We have cards that read “Someone loves you and thought you’d like a gift from Val Marie Paper”. We do not offer gift wrapping but our shipping presentation is neat and minimal. The journals are shipped in a kraft mailer with journal and your note.
Do you ship internationally?
We do–4 times a year! Click here to find out more information!
Do you sell to boutiques?
Yes we do! We limit to one brick and mortar shop per city. Contact us to see if there is availability in your town and to get pricing!
Can you customize journals or add a name?
No. We are unable to customize individual journals but if you are looking to order more than 100, we have more flexibility with choosing colors and adding a logo or different text on the cover.
How do I get started using my journal?
I created a video sharing how I used mine! Watch here. It’s a year old so the format is slightly different but for the most part, it should be really helpful! I also share in my Instagram Stories each month as I’m setting up my own journal if you’d like to see that each month to keep you inspired. If you still have any questions, don’t hesitate to email me at email@example.com. I’d love to help!
Can you design and produce a custom journal for me?
We do a limited number of custom projects depending on time, complexity of journal and quantity of journals. Email me with your details for more info (firstname.lastname@example.org).
Do you offer donations for fundraisers?
This year we committed to providing hot lunches for two schools (about 450 kids!) in Picot, Haiti for the full school year. This is where the majority of our efforts go. We do however offer discounts codes for swag bags and door prizes for a select number of events each year that align with our brand and mission. Contact us with your needs and timeframe.
Can I pick up my order to cut out the shipping cost?
I wish I could do this! Unfortunately, if I had pick ups at home, I think I’d chat all day instead of get work done! If you’d like to pick up locally, stop by The Silver Suitcase or call ahead to make sure they have what you are looking for. If they don’t, let them know what you need and we will fulfill the order through them!
What is the best/quickest way to reach you?
Email! All emails are responded to within 24 hours (most of the time!) or if over the weekend, on the next business day. I don’t keep up with Facebook messages or Instagram direct messages very well. You’ve been forewarned!
What is your refund and exchange policy?
If you changed your mind, we are happy to refund the cost of any journals that are returned to us unopened. Shipping cost will still be charged, but you will get a refund for the cost of the journal when it arrives back to our shop!